FAQ: Frequently Asked Questions on Tickets, Pricing and Ticket Sale

Before Congress

How can I get a ticket?

As the years before we had an on-line ticket sale. As of December 5th, the presale is sold out.

How can I pay the tickets?

You can pay your ticket via regular wire transfer to our German bank account or via credit card. If you are unable to pay via wire transfer or credit card, please buy your ticket(s) at the venue and pay in cash.

How do I see if my payment was received?

The payment status is currently updated manually for wire transfers. This may take a few days. Thanks for your patience. When your payment status is updated, you will receive an e-mail (if you supplied us with your e-mail address). Credit card payments are processed almost instantly.

When can I download the tickets?

We'll generate the PDF files shortly before congress. Until then, you can see the status of your order in the web interface, but not download and print your tickets.

I need a receipt/invoice for my ticket. How do I get one?

An invoice containing your name and address is included with the business tickets only. You'll be able to download your invoice immediately after placing your order.

For all other tickets (ticket price less than 150 €), the ticket PDF is a valid receipt according to German tax law.

If you need something in addition, or you are unable to download your invoice, please contact us.

I already confirmed my order, but now I want more tickets

Please generate a second account for your additional items. If you haven't paid your order yet and are unable to create a second account, please contact us.

I don't own a printer, how can I present my ticket?

You can just present your ticket on a mobile device of your choice. If you do, please open the PDF file zoomed in to the barcode and turn your display to full brightness in advance. You can also choose to download your ticket in Passbook format, which is supported by various smartphone platforms.

I need the address of the recipient to initiate an international wire transfer.

The address of the account holder is as follows:

Chaos Computer Club Veranstaltungsgesellschaft mbH (CCCV GmbH)

Marienstr. 11

10117 Berlin

Germany

I need the address of your bank to initiate an international wire transfer.

The address of our bank (for international wire transfers) is as follows:

Deutsche Postbank AG

Eckenheimer Landstr. 242

60320 Frankfurt/Main

Germany

The BIC of your bank does not validate in my bank's web interface.

According to our bank, the 8 letter BIC PBNKDEFF should be sufficient for payment. If your bank insists that it isn't, you can use PBNKDEFF100 instead.

I am unable to download the tickets using my Android device

Most browsers on Android just hand downloads over to the DownloadManager service. This service does its own SSL certificate check and will not know about the exception you allowed for the seemingly invalid certificate of our ticket shop. The solution is to install the CAcert CA bundle on your device, which will allow DownloadManager to verify our certificate.

A known workaround is to use Firefox for Android, as this browser handles its downloads on its own.

Please be aware that we also do not allow old, insecure SSL/TLS versions. Make sure your device speaks at least TLSv1.1.

How can I preorder t-shirts?

No preorder of clothing items, sorry.

During Congress

Cash desk opening hours

The cash desk will most probably open in the late evening on 26th December and will remain open (except 00:00 - 08:00) until 30 December. Experience has shown that there's always a long queue between 10:00 and 14:00 on the first day of the congress.

Speakers

Speakers can go directly to the speakers room firsthand. It will be right before the cash desks.

Press/Guests

Invited press and guests may jump the queue at the main entrance to be welcomed by the entrance supervisor and receive their tickets.

General

What happened to the pupils ticket?

With the ongoing internationalization of the Congress, it became harder for us to validate school ID cards from foreign visitors. As we are about to support the young generation, we changed the ticket system: We think it's fair to say that everybody up to the age of 18 (as in: you are 17 or younger on Dec 26th) is considered to be the “younger”. Please bring a (sufficiently convincing fake of a) document, in case we are in doubt about your age. If for some reason you have trouble paying the full entrance fee, use the Friends application form in the ticket shop to request a cheaper ticket.

I want to bring my kids. Do they need a ticket as well?

Children under 12 in attendance of an adult get in for free.

I'm a hipster, consultant, VIP or something like that. Can I attend for free?

No. Social-media experts should remember that we are, in fact, a hacker club.

I'm a member of the press, a news agency, a documentary filmer or something like that. Are there press tickets?

Please write to presse(at)ccc.de.

I would like to buy a business ticket to receive champagne and sandwiches, what do I have to do?

Convince your employer to buy a business ticket, and magical things will happen.

I'm a disabled person with a person accompanying me

A single person officially accompanying a disabled person gets in for free. Only you will have to buy a ticket.

Further Questions?

If you have further questions concerning the tickets please read this page again. If your question is still not answered contact us. If you think your question is relevant for everyone, please add it in the wiki (Static:Tickets/FAQ as a new section of the discussion), there they will be answered as well.

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