Difference between revisions of "Static:NOC Helpdesk"

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Angels at the NOC Helpdesk don't need to be network wizards, they just have a basic understanding of
 
Angels at the NOC Helpdesk don't need to be network wizards, they just have a basic understanding of
what a network is und how it works. They don't have to setup switches and so on, so
+
what a network is and how it works. They don't have to setup switches and so on, so
 
you don't need to have a working knowledge of how to do it. They try to diagnose problems
 
you don't need to have a working knowledge of how to do it. They try to diagnose problems
 
reported by visitors and contact the NOC (Network Operation Center) for Resolution if it's a bigger issue.
 
reported by visitors and contact the NOC (Network Operation Center) for Resolution if it's a bigger issue.

Latest revision as of 01:34, 10 December 2017

Where to find the NOC Helpdesk

NOC Helpdesk is on level +1 of the CCL near the elevators. The DECT-Number of the NOC Helpdesk is 1212.

What does the NOC Helpdesk do

The NOC Helpdesk will help any and all of the visitors and angels if they have some kind of network problem, whether they can't connect or packets are dropping. It also provides access to the Colo, for people who want to put their servers on the congress-net. Furthermore they have access to the monitoring system of the congress-net so they can tell on first sight if it is a bigger problem or just a small, localized problem.

Angels at the NOC Helpdesk don't need to be network wizards, they just have a basic understanding of what a network is and how it works. They don't have to setup switches and so on, so you don't need to have a working knowledge of how to do it. They try to diagnose problems reported by visitors and contact the NOC (Network Operation Center) for Resolution if it's a bigger issue.

Colocation

If you want to bring your server to the congress, we offer you a Colo.