Difference between revisions of "Static:NOC Helpdesk"

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== Where to find the NOC Helpdesk ==
 
== Where to find the NOC Helpdesk ==
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NOC Helpdesk is in the Hall on the first floor between Saal 8 and Saal A. The DECT-Number of the NOC Helpdesk is 1212.
The NOC Helpdesk will be located in the center of the EGF (the open assembly space
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in front of Saal 3) along with the [[Static:Infodesk]].
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DECT-Number is 1212
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NOC Helpdesk is in the Hall between EGF and Saal A.
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== What does the NOC Helpdesk do ==
 
== What does the NOC Helpdesk do ==
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tell on first sight if it is a bigger problem or just a small, localized problem.
 
tell on first sight if it is a bigger problem or just a small, localized problem.
  
Netangels don't need to be network wizards, they just have a basic understanding of
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Angels at the NOC Helpdesk don't need to be network wizards, they just have a basic understanding of
 
what a network is und how it works. They don't have to setup switches and so on, so
 
what a network is und how it works. They don't have to setup switches and so on, so
 
you don't need to have a working knowledge of how to do it. They try to diagnose problems
 
you don't need to have a working knowledge of how to do it. They try to diagnose problems
 
reported by visitors and contact the NOC (Network Operation Center) for Resolution if it's a bigger issue.
 
reported by visitors and contact the NOC (Network Operation Center) for Resolution if it's a bigger issue.
  
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=== Colocation ===
 
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The old 29c3 Stuff for reference. And please, don't put so much info on the _public_ wiki
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this time.. orga-wiki is more suitable for that.
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== teamleader ==
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Our teamleader is [[User:Downhill|Downhill]]. He is usually available via '''3696'''.
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=== members of NOC helpdesk ===
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* [[User:Flynn|Flynn]]
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* [[User:DLange|DLange]]
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* [[User:Meebey|Meebey]]
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* [[User:Twdotnet|TWdotNet]]
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* [[User:creo|creo]]
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Please add yourself to this list to provide a contact ability for the current serving stuff at the NOC Helpdesk.
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== important DECT numbers ==
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{| calss="wikitable"
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! department
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! DECT
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|-
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| 1111
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| [[infodesk]]
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|-
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| 112
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| [[CERT]]
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|-
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| 113
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| harassment
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|-
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| 110
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| security
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|-
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| 1023
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| [[heaven]]
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|-
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| 2000
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| POC
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|-
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| 4242
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| Press
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|-
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| '''1212'''
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| '''NOC helpdesk''' aka the phone next to you :)
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|}
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More numbers can be found in the [https://www.eventphone.de/guru2/phonebook eventphone phonebook]
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== ticketsystem ==
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The ticketsystem is available at [https://roundup.congress.ccc.de roundup.congress.ccc.de]. Please use the login '''nochd''' as this provides other shifts with the tickets and their history of all current problems.
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== NOC IRC channel ==
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There is an irc channel for NOC and NOC helpdesk up. Due to the fact that this is the public wiki please ask around your colleagues about the actual channel name. '''Please be aware that the NOC irc channel is no place to hang around and bother the NOC!'''
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== Collocation ==
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Remember to tell the people with servers to '''write down name, eMail and DECT''' if available onto the server. So we will be able to contact those persons.
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The '''assignment of IP addresses''' can be found at the [https://orga.cccv.de/doku/29c3/colo Colo-page] in the internal wiki. Make sure you're logged in to be able to edit the page.
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'''Nobody is allowed to enter the collocation room without a member of NOC or the NOC Helpdesk!'''
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[https://orga.cccv.de/doku/29c3/colo Colo IP assignments]
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== Useful Links ==
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* [https://events.ccc.de/congress/2012/wiki/CCH/Areas Floors / Areas]
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* [https://events.ccc.de/congress/2012/wiki/Assemblies#List_of_already_registered_assemblies List of Assemblies]
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If you want to bring your server into the colocation, please come first without your
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server and grab the official form at the NOC Helpdesk. An IPv4 address will be assigned for
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your server and you will have to configure it properly (static) before it can be brought
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into the colocation. Otherwise you would be only able to access your server via IPv6 in the
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first case.
  
-->
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The sheet of paper is necessary, because it also contains other important and useful information for you.
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Please be sure to bring the part of paper you will get handed-out back when taking back your server.
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The other part of the form will have to be sticked onto your server so it can be easily localized in the colo.

Latest revision as of 16:27, 13 December 2016

Where to find the NOC Helpdesk

NOC Helpdesk is in the Hall on the first floor between Saal 8 and Saal A. The DECT-Number of the NOC Helpdesk is 1212.

What does the NOC Helpdesk do

The NOC Helpdesk will help any and all of the visitors and angels if they have some kind of network problem, whether they can't connect or packets are dropping. It also provides access to the Colo, for people who want to put their servers on the congress-net. Furthermore they have access to the monitoring system of the congress-net so they can tell on first sight if it is a bigger problem or just a small, localized problem.

Angels at the NOC Helpdesk don't need to be network wizards, they just have a basic understanding of what a network is und how it works. They don't have to setup switches and so on, so you don't need to have a working knowledge of how to do it. They try to diagnose problems reported by visitors and contact the NOC (Network Operation Center) for Resolution if it's a bigger issue.

Colocation

If you want to bring your server into the colocation, please come first without your server and grab the official form at the NOC Helpdesk. An IPv4 address will be assigned for your server and you will have to configure it properly (static) before it can be brought into the colocation. Otherwise you would be only able to access your server via IPv6 in the first case.

The sheet of paper is necessary, because it also contains other important and useful information for you. Please be sure to bring the part of paper you will get handed-out back when taking back your server. The other part of the form will have to be sticked onto your server so it can be easily localized in the colo.