For technical reasons, we’ll be unable to process payments or Golden Token redemptions after Tue Aug 10 2015 23:59:59 CEST. Please make sure that your order is marked as paid and your ticket is downloadable before that date.
If your order is not marked as paid yet, and you sent a SEPA transaction more than 2 days ago, please contact us ASAP. Be sure to include your transfer reason, sender IBAN and account holder’s name.
If your order is not marked as paid yet, and you did not pay already, go to the ticket shop right now and pay via credit card.
If you have a Golden Token that is not redeemed yet, go to the ticket shop right now and redeem (and pay for) it.
If you have a cancelled preorder because you failed to pay in time, you do not have a valid ticket reservation anymore (regardless if you transferred money or not). Please do not travel to the camp site as you will be denied entrance.
Please be aware that there will be no ticket sale on site at all (no full tickets, no day tickets, no night tickets)! If you don’t have a preorder, do not travel to the camp site.
If you have a preorder which is marked as unpaid but you did transfer the money (and are able to prove it) and didn’t care to solve this issue in advance, you may travel to the camp site but you may have to wait up to several hours before we can solve that issue.