Do you have a preorder for 31C3 and it is not marked as paid yet? Did you transfer the money already?
Often, banks mix up or lose payment references, and we have little to no chance to find out which payment belongs to which order. Therefore, we need your help (and data) to match those transactions.
If you have already paid for your ticket, but it has not been marked as paid on the website within 2 business days of your payment, please contact us (be sure to provide identifying information about your payment, like your(!) IBAN, account holder’s name, payment reference etc.).
If you did not pay already, do not send us money via bank transfer anymore! It will not arrive in time. Any payments made via bank transfer have to be on our account by December 23. You also may still pay for your open order via credit card (until December 25). Otherwise, you can still buy a ticket on-site. Be aware that we can only accept cash at the venue.
As a general guide to troubleshooting any possible issues with our preorders, see the attached 31c3 preorder troubleshooting flow chart.